Terms of Service
Last updated: 8 September 2026
Who we are
Brelford Solutions ("we", "us") is a web design studio based in Centurion, Gauteng, South Africa. You can reach us at hello@brelford.com or +27 10 443 0215.
What these terms cover
These terms apply when you buy a website build, a care plan, an add-on or a retainer from us. By paying for a build you accept them.
The free homepage design
You can request a free homepage design before choosing a paid build, or buy a published package directly. This costs you nothing and places you under no obligation. If you do not want to go ahead, you tell us and we will not invoice you.
The design remains our property until a build is paid for. You may not take the design to another developer to have it built.
Builds
Scope. Each package lists exactly what it includes. Anything outside that list is quoted separately before we start it.
Price. The price shown on our website at the time you accept is the price. It is fixed for the scope agreed. It does not change because the work took us longer than expected.
Payment. The build is paid in full on go-ahead. Selected care plans are billed monthly, starting one calendar month after purchase. The checkout shows the exact first billing date and monthly amount. Any invoice we raise separately is payable within seven days.
Timeline. Fourteen days from the day we receive your go-ahead and the information we need from you. Delays caused by waiting on you do not count towards this.
Changes. Three rounds of changes are included on Business and Pro builds, one round on Starter. Further rounds are billed at our published add-on rates.
What we need from you. A short conversation about what you do, and your logo if you have one. If you supply photos, text or a logo, you confirm you have the right to use them and you indemnify us against any claim that you did not.
What you own
- The content, text, images and design of your site are yours from final payment onwards, to keep, move or change.
- While we manage your site, the domain and the hosting account are held in Brelford Solutions’ accounts.
- Ask us to transfer the domain into your own name at any time — staying or leaving — and we will do it at no charge. Transfers are subject to the relevant registry and registrar requirements, including any applicable transfer lock. We explain the timing when you request the transfer.
- Where we set up a Google Business Profile for you, it is created in your Google account and you remain its owner. We are added as a manager.
Nothing is locked to us. If you stop working with us we hand over a full copy of the site and transfer the domain on request, and any other developer can take it over. We retain the right to describe the work as ours in a portfolio, unless you ask us in writing not to.
Care plans
What they are. A monthly subscription covering hosting, SSL, domain renewal, off-site backups, security updates, uptime monitoring and a stated allowance of changes.
Cancellation. Cancel any month, in writing, with 30 days’ notice. There is no minimum term and no cancellation penalty. On cancellation we hand over a full backup and the hosting account, and we will help another provider take it over.
Unused allowances do not roll over to the next month.
Annual prepay. Pay twelve months up front and two of those months are free. If you cancel part way through a prepaid year, we refund the unused whole months at the standard monthly rate.
Price increases. Care plan prices are held for twelve months from the date you sign up. After that, any proposed increase will be communicated at least 30 days ahead and applied only after you accept it. You may cancel instead of accepting an increase.
What we do not promise
- We do not promise search rankings. Nobody controls Google’s results. We will tell you plainly what we are doing and what it can reasonably affect.
- We do not promise sales, leads or traffic volumes. Anyone who does is guessing.
- We do not promise 100% uptime. We monitor it and we act on it, but hosting is provided by third parties.
Our liability
We are liable for putting right work that is faulty or not what we agreed. We are not liable for indirect or consequential loss — lost profit, lost business or lost data — beyond the amount you have paid us for the service in question in the preceding twelve months. Nothing here limits liability that cannot lawfully be limited, including under the Consumer Protection Act 68 of 2008.
Suspension
We may suspend a service if an invoice is more than 30 days overdue, after giving you seven days’ written warning. We will not delete anything, and the service resumes on payment.
Content you must not publish
We will not build or host material that is unlawful, that infringes someone else’s rights, or that is designed to deceive people. If we find such material on a site we host, we will ask you to remove it and may suspend the service if you do not.
Your data
We collect only what we need to do the work and to invoice you. We do not sell it. See our Privacy Policy.
Governing law
These terms are governed by the law of the Republic of South Africa, and the courts of South Africa have jurisdiction. Nothing here removes any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
Changes to these terms
We may update these terms. The version that applies to you is the one published on the day you accepted. Material changes to an ongoing care plan will be notified at least 30 days ahead.
Digital marketing and recurring payments
For new Complete Marketing Funnel orders, checkout collects only the one-off build fee. There is no management fee for the first month. The first monthly management charge is on the date shown at checkout, one calendar month after purchase, and repeats monthly thereafter. The build and ongoing management are one service, with no minimum term and 30 days’ written notice to cancel. The base monthly fee covers the published spend cap. A 10% fee on only advertising spend above that cap requires prior agreement and is invoiced separately. Existing customers keep the scope and billing terms accepted in their original orders.
Website builds and selected add-ons are paid in full when you buy. Optional care is a separate monthly charge, starting one calendar month after purchase. No care subscription is created if you choose no care plan.
All Payfast payments settle in South African rand. For international marketing packages, the exact rand amounts are shown before payment and those agreed rand amounts apply to the subscription. Your bank’s conversion and fees may differ from estimates. These payment amounts remain as agreed unless you accept a change.
Monthly services continue until cancelled with 30 days’ written notice to hello@brelford.com. There is no minimum term or cancellation penalty. Your advertising spend is paid separately to Google or Meta. We obtain your campaign approval before ads go live. For the Complete Marketing Funnel, onboarding begins after purchase, with no management fee in the first month. Monthly management billing starts one calendar month after purchase. Ads launch after the funnel and access are ready and the client approves. Contact us promptly to agree any pause or revised schedule if access or materials are delayed. You provide access, approvals and accurate business facts, respond to enquiries, handle sales and share outcome data. CRM/email software and hosting subscriptions are separate; the scoped setup and automation work are included.
The selected package’s published scope and exclusions form part of your order. Applicable statutory rights and the Refund Policy remain available.